Burch

Review of Millennium Bostonian Hotel

The hotel was nice enough and convenient but we go...

The hotel was nice enough and convenient but we got hit with hidden charges after we stayed there. I'm sure they are in the fine print somewhere but we prepaid and the advertised price should be the advertised price. But we were charged and additional $25 per night "facility fee". Also, we brought back some food that we wanted to keep cold but they don't have a refrigerator. Nor do they have an ice machine. We went down to the desk to ask for ice and explained the situation and the desk said they could send up a small refrigerator. We waited over an hour and no refrigerator. We called the desk and they said it it was on the way. We waited another hour and no refrigerator. We called to cancel since by that time it was pretty late. No explanation on why they told us twice it was on the way but never arrived. On top of that, we got home and saw two more charges on our credit card. I called and they said they were "holding" charges and would be refunded. I shouldn't have to call them to find out about this. We were definitely not happy with our experience there and would never stay there again.