Not a great experience from the beginning. Josh, w...

Not a great experience from the beginning. Josh, who sold me my 2010 Chevrolet Traverse LTZ about a year a half ago, knew little to nothing about vehicles in general. I was a 25-year-old female that was purchasing her first vehicle and I felt as though I knew much more about vehicles than he did - that might not be his fault, however, perhaps there was insufficient training.

While working with the financial representative, I wrote my check for an odd amount that included my down payment and the amount to have a block heater installed, as my vehicle did not currently have one. I was told an appointment would be set up for me and I would be contacted when the block heater had come in. After over a month of waiting, I called Josh to inquire about my block heater, thinking they must've just forgotten about me - honest mistake! After informing me that they had used the money intended for my block heater and just added it to my down payment I threatened to take my business elsewhere. A few hours later Josh called to let me know they would "just take care of that" for me, as if I was the one that had made the mistake.

A few months later, I realized that my car heater on the driver's side did not work - so much for that 30 point inspection!

Now, about 18 months later, my entire power steering system failed while I was driving back from a trip to Duluth. They quoted me SIX THOUSAND DOLLARS to have that repaired, along with my struts, and other miscellaneous break parts. My car doesn't even have 100k miles on it; me driving to work, the grocery store, and the occasional trip to Bismarck or the twin cities does not cause that much damage in 18 months. Even if this is a Chevrolet failure, I feel as though the car shouldn't have been on the lot with all of these (what seem to be obvious to them) issues. I had a terrible first car buying experience.

The only reason I am giving them 2 stars is because Aaron Erickson in their service department sent my car to Gateway Chevrolet to get a second opinion/fixed by a Chevy dealership, with much more knowledge pertaining to my vehicle and possible extended warranties for these parts, and he paid for my rental vehicle while I did not have one. Thank you, Aaron.