Fernando Miquelarena

Review of Shangri-la's Edsa Plaza Hotel

You should not call yourself Shangrila , suggest y...

You should not call yourself Shangrila , suggest you do a good assessment on what it means to deliver a superior customer experience.
Room dirty
Room service dinner , 1 1/2 hours to deliver
Room service dinner (beef and french fries) cold as ice , beef overcooked , fries soggy
Call center not delivering accurate information, from the last call to follow up on my dinner it took them 20 minutes to deliver it after saying it will be there in 5 " sir.
Clock alarm in the room, 10 ' behind the time
Liquid Soaps in the room , same quantity as for my little son
Egg Omelete at Business Center , white like blankets, after complaining to the chef , the chef said the yolk was there it was just a white egg, the chef did not even bother to come and see me.
Overall, if I compare you to Shangrila in SG or Raffles in Jakarta, you should close your business. I will seriously evaluate changing hotels in the future.