Rebecca Thompson

Review of Orange Lake Resorts, Holiday I...

My vacation at Orange Lake Resort was Monday, Marc...

My vacation at Orange Lake Resort was Monday, March 25- Friday, March 30. We drove 14 hours, so that we would have our car, and elected to do early check in so that if a room because available before 4 our son could get an actual nap. We did not get a call until just before 4 but that wasn t a problem. However once we arrived at our room just after 4pm we were interrupted 3 times by a matinence man who had things to still complete. Tuesday morning @7:45 my husband and I arrived for our required tour of the resort. The tour was to take 2 hours long once greeted by our guide. We had Tommy, who we later learned his name is actually Charles but goes by Tommy. He was extremely polite for the first 1 1/2 hours of our tour but the moment he was certain we would not be saying yes to anything that morning he became extremely cold. Words my husband and I used to describe our experience after we had left was bullied and belittled. Tommy brought a higher up of his to our table at the 2 hour mark and proceeded to insult us saying things such as when he was a kid he wouldn t know how to make a decision either (my husband and I are 25, so not children). The higher up quickly left knowing we were not interested in buying. Tommy then said he was sending us over to the section where we would be checked out, recieve our incentive, and be allowed to leave. This was when we were put through another TWO sales representatives!! When is no not enough?! 2 1/2 hours and four sales representatives later they finally let us go with our tickets! Fine so that part was over. Wednesday comes along and my mother who was with us offered to keep our 18 month old with her at the resort so my husband and I could go to Epcot for the day. Around 7:30pm she went to give our son a bath in the tub and found no hot water! She called the front desk to explain and was told a matinence person would be up within the hour. 8:45 hits and my mom calls to officially cancel the repair order as she had to bathe our son in the sink in order to get him to bed on time. We had arrived back to the room just after 10pm and within minutes the doorbell rings and it s the matinence man at 10pm!!! Are you kidding me?! Then Thursday we call regarding late check out and had no problems altering our check out from 10am to 11am (every little bit helps). We were greeted by house keeping at 9am. To me this makes no sense as the original check out time for the entire resort is 10am so 1) Why are they checking rooms prior to the initial check out time? and 2) Why was there no communication to house keeping that we elected for late check out?
This resort is beautiful and very well maintained but it s clear they have some kinks to work on still.