I have been a AAA member since 1987 and have a Pre...

I have been a AAA member since 1987 and have a Premium RV membership. I have been very happy with the services I have received until today. I have recommended AAA to many people and purchased gift memberships for others. That also changed today.

Today, November 6th I called the roadside assistance number for South Carolina. After describing the van based RV size, a tow truck was dispatched. When the driver arrived, he claimed his truck was too small and that I needed to call AAA to resolve the issue.

I called AAA back. After being on hold a person answered the phone, and put me on hold to look up my case. The line then went dead. I called back again with the exact same result. The 4th time I called, I asked to speak to a supervisor to explain the issue.

After the explanation, the supervisor refused to help me. Even though I paid extra for the Premium RV membership she refused to help me. The Supervisor (Tammy, ID 31146) was EXTREMELY rude and dismissive. No options were given. No clear explanation of why I was denied service which I had paid for.

This is not the way I have been treated in the past.