Ross Boatsman

Review of The Davenport Hotel and Tower

We booked a room for after a friends wedding. The ...

We booked a room for after a friends wedding. The one bed corner room on the 21st floor was fantastic. We had a great night and I thought all was well. We had a couple of gift cards to use and put them towards our room at checkout. About a week later I noticed I was charged the entire room cost on my credit card statement. I immediately contacted the Davenport and after talking to a manger was sent to the accounting dept. I was told someone would be looking into it and getting back to me shorlty. After not hearing back I called again and was transfered to the accounting dept once again. The voicemail says she returns calls within 24 hours. I have now called 3 times with no response. After no communication my only option is to dispute the charges with my credit card company. Very dissatisfied as the Davenport has always prided themselves on going above and beyond for customer service and I have never been dissatisfied until now.