Blake

Review of Mayfield Toyota

Bought a brand new 2018 Toyota Tacoma last year an...

Bought a brand new 2018 Toyota Tacoma last year and prepaid for the maintenance package ($45k total). Fast forward 16,000 km we called to book the first oil change appointment a few weeks in advance.

Show up at 10:50 am and I am told there is a recall. Total time will be around 2-3 hours for oil change, tire rotation and the recall. I show up around 12:45 to get something out of the truck and I am told the truck has not even been brought in. When I asked what the point of making an appointment was I was told the techs were on lunch (2 hour lunch break ?) At 12:57 they finally drove it in the shop and I would now be looking at waiting another 3 hour minimum wait.

Customer service at mayfield Toyota is atrocious and because we bought the maintenance package all future work must be performed at their dealership. Great truck I would just recommend buying somewhere else.