This hotel should not have a four star rating. Our...

This hotel should not have a four star rating. Our experience was very disappointing like other reviewers I gave ample opportunity for a manager to respond and reach out to me. I even emailed the concierge and no response.

Pros: large rooms and bathrooms, novelty of being inside the bass pro shop, view at the top of the pyramid was great, the shuttle driver was nice and prompt

Cons: customer service was lacking, the spa and concierge was not responsive nor did they return calls or emails for booking massages, the restaurants and bars inside the hotel were closed and the only one open was in transition to becoming another restaurant