Had a bad experience with BWA. I pulled out the jo...

Had a bad experience with BWA. I pulled out the job because they tried to create jobs leading to $2000 to $3000 without giving me a quotation or breakdown of this cost. The shop doesn't even remember they were the one that fitted the wiring for its front headlight (right side) in April 2014. Worst, they tried to create a scenario by falsely accusing me that apparently I hit one of their cars with my brand new Nissan, when in fact, the situation he orchestrated in his mind (possibly in an attempt to seek money from me) did not even occur. Bob backed out when his staff interfered to say, it was a different car, not my car. I am completely disappointed to think the first time this shop convinced me to leave the car with them in April 2014, I gave in to Bob's request to give BWA a good review. However, my second visit (safety check & roadworthy) was a complete disappointment. Hence, my negative feedback.

Funny how BWA escalated the issue in relation to my car when NRMA motorserve signed its roadworthy for a heaps lesser amount, 2 days after I pulled out my BMW car from BWA. I only asked BWA for essential service (safety check) and roadworthy but BWA intends to overhaul the car. BWA asserted they will only proceed with the work and issue a roadworthy if I spend $2000 to $3,000. Well, it only costs me $277 to get a roadworthy with NRMA Motorserve. And none of what BWA outlined on their list was ever brought up by NRMA with the exception of the right headlight issue which NRMA fixed right away.

BWA also claimed that the windshield wiper is unserviceable yet NRMA fixed it. I even sought another opinion from another shop also located in Seven Hills, when I asked them to fit the roll-on mesh on the back of my car. There was no issue and my car was released within the day.

Contrary to BWA's assertion, the BMW car I have is well maintained over the years. It has full service record from the date of acquisition. The issue in relation to the headlight was, as I suspected, was based from the time BWA replaced/installed the headlight in April 2014. That's why a week after it was installed by BWA, I received an unexpected call from Bob to ask me if the car was okay? I found that extremely odd. It became crystal clear to me now why and what that call was about.

With the recent experience I had with BWA, I was the one who pulled out the job (not BWA) because I find their charges unreasonable and/or blown-up. Bob asserted that I should be thankful for helping me out the first time (headlight issue), to which I responded, that was not free service. I paid him more than $1,000 so how can that be classified as 'help'? Bob was even yelling at me over the phone when I was questioning the cost ($2000 to $3000) to get a roadworthy. To shut him up, I told him that I am pulling out my car. BWA was not even willing to give me a quote but expect me to spend $2000 to $3000 just to get a roadworthy?

And, just as when I am about to leave, in an attempt to possibly extort money from me, Bob came up with a false accusation that apparently I collided my Nissan car with one of their cars parked on the street. The other staff stopped him because if his contention was true, he needs to come up with a proof. For instance, there should be a dent, scratch etc on either or both cars involved. It's ridiculous to raise such accusation just because I pulled out my car. I looked at Bob and shook my head.

When I left BWA, I then drove to the Blacktown Police Station and reported this incident. I had the police to physically inspect my Nissan car. The police confirmed that there was no evidence of collision whatsoever, and that it could just be a malicious attempt to make money seeing that I pulled out my BMW to take elsewhere.

BWA kept bragging about the number of years they are in business including the number of clients they have. I'm pretty sure that if they have treated their clients the way BWA had treated me, they will do exactly what I did - take their business elsewhere and leave BWA a negative review.