People there are very nice, but the facilities are...

People there are very nice, but the facilities are not so well maintained.the heater in our room didn't really work so it was pretty cold at night in February. We requested a crib when booking the room, they told us it'd be in the room when we checked in. However, it wasn't there even though we confirmed again at check in. When we called and asked for it, it wasn't brought to us after 30 minutes and 2 phone calls. Not the best one we'd stayed. =(