My family has had the pass of all passes for sever...

My family has had the pass of all passes for several years and it seems like the service and attitude is getting as run down as the park is. They need to invest in some customer service training. The young people at the tube rental need to learn about listening and hearing what the customer is asking rather than just answering as if reading from a script. I stopped there this evening with my family to take the kids for a couple of hours. While renting a tube I was asked if I had a pass of all passes, which I answered that I did. She then rented me the tube ($11), instead of encouraging the season tube rental. When I returned it I was asked about the season tube rental upon encouragemnt from my wife. They gave me the price which was $4 more for a single tube season. I asked if I could apply the tube rental for 2 hours that I had it today towards the purchase of a season pass, they said no. I asked the supervisor (Brooke) who was very polite, but told me she could not make that decision and sent me to the front office. There I explained the entire situation, just to be met with a firm NO, we don't do that. I then told her that I would make sure my family and friends were going to hear of this experience and the lack of concern for the customer and there experience, only to be told, "Okay, have a good night". Unbelievable!! In this day and age to completely disregard a customer and their concern over $4 is unacceptable. I will be taking my family to do other activities this summer and will encourage all that I come in contact with to invest in activities and businesses that care about the customer experience, not just about the bottom line.