very very poor `care` communication very poor with...

very very poor `care` communication very poor with patients. Filthy toilet. Food is served without cutlery and it is found strange that SHE does not eat. This after a serious brain injury and she is confused. She can hardly speak, so she cannot ask for help. We cannot be there every day because we live far away. The room is very dirty and if something is given, medicine this happens without water and without looking at her, get out of here! I give a star, because less is impossible.