I am pleased with the equipments operation I do be...

I am pleased with the equipments operation I do believe it was a goid chioce , but I do have some issues . I was told a couple of the vents in my family room would be replace , when the service techs installed the the units and attempted to install the vents . They couldn't because they were too big , they then told me someone would be bringing out the proper ones to install ( it hasn't happen as of yet nor have I heard anything from you guys stating you will be scheduling domeone to come out and install) and then there is the service call of the tech that was to be taken off my final bill but because the bill is not itemized, I have no way checking to see if it was acturally done (not to imply that it didn't happen but it is good business to show that what you say happened happens)
Overall experience good but you have fallen short of my expectations