The associates need to be trained to be more accom...

The associates need to be trained to be more accommodating and polite for a luxury property.

This property had a Starbucks on premise that was auto-mapped as a nearby cafe detour on our road trip. We made the detour here but it was a complete waste of time when we found out that we would have to pay $29 to park just to buy coffee at the Starbucks! I had trusted a top of the line Marriott property, being a Marriott Platinum Premier member. However, the staff we encountered at this JW Marriott was rude and far from being the usual luxury hospitality staff. Also, the manager was not available speak to us to work out this coffee situation, and there was no staff available with enough abilities to help with this situation.