J

John Di Ciommo

3 years ago

Purchased my new Highlander Hybrid and was very ha...

Purchased my new Highlander Hybrid and was very happy with the sales staff from beginning to end.

Started off with a test drive and negotiations with Frank, and then was completed by Lu a few months later. Lu answered all my questions promptly and was very courteous every step of the way. He got a little annoyed when he was showing me all the gadgets and I turned on the windshield wipers and accidentally sprayed him with the window wash fluid. Oops, sorry Lu. :-)

After owning the Highlander for a month, it developed a little rattling noise, so I took it back to the dealership and they assessed it to be a slightly loose heat shield around the muffler. Kevin and his team fixed it in a jiffy and off I went happily, with my warrantied repair and complimentary car wash.

This is my third purchase from DVNT. Couldn t be happier.

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