Useless! Wouldnt let me collect a parcel for my s...

Useless! Wouldnt let me collect a parcel for my son who is only 10 yrs old because I have a different surname (my son has his dads surname) we need a drivers licence or debit card .... he's 10 yrs old! Oh its a special delivery it needs to be signed for...what u expect my son to sign for it???? Not happy!!!