Absolutely poor customer service. The lady was ru...

Absolutely poor customer service. The lady was rude when we didn't buy anything additional. The line was horrendous. The lot crew seemed somewhat pleasant as well as the drivers. I've rented a lot of cars and hands down, longest wait and worse experience I've had. Our vehicle was nice and so was the price, so I guess there is a positive. We were waiting for quite some time for the shuttle to come after we returned our car with a big group of people waiting and when I went to check an see an estimated time, no one wanted to help me... Three employees acted like I didn't exist. I never write reviews but was compelled to say something about this experience.