Lisa Pusateri

Review of Direct Auto Insurance

I was in an accident with their client. She was no...

I was in an accident with their client. She was not only ticketed but arrested. I called in the incident and submitted to them paperwork as required to file a claim. Weeks later I made numerous attempts calling and emailing to find out status. When I finally got through I was told their client violated the contract for not reporting the accident to them by a specified time. As a result, my claim was DENIED. CROOKS. In addition I was told my assigned agent called to inform me of this (NEVER HAPPENED) and a letter confirming the denied claim was mailed (NEVER RECEIVED ONE). LIARS. I don t know how our country allows this practice and this company to exist. My wonderful SF Insurance Co said that s not true so I put my claim in their hands. This is not an ad for SF but a plea to our government to stop this type of practice.