There are a lot of instances where you have to pay...

There are a lot of instances where you have to pay for services upfront and then you hope if and when you need to use that service it will be what you were sold. I'm thinking of insurance, warranties, and HOAs. You pay regularly with the hope that one day if you need them, then all your payments will be worth it. I have been paying for HOA services with Heritage Property Management for more than a decade with my neighborhood and with other properties that I have had dealings with as a real estate agent and investor.
This review is not the story of my dealings about a specific claim or request on my behalf for the HOA to deliver on their covered property, rather this is the story of a company that accepts and cashes your HOA premiums for many years and then send you into collections. You may now think, "I see now why you're leaving a bad review, you are a dead beat HOA dues dude and now you want us to feel sorry for you since you are the victim..."
Fair enough I think the same thing when I hear the like, and I understand the sentiment.
So if the narrative is true, then a respectable bill payer would reach out immediately to resolve such a mistake and be upfront and diligent about clearing up this administrative mistake. He would call the company as soon as he was notified of the dispute on August 30th. And after not being able to discuss said collections balance, he would continue to reach out to anyone at Heritage property management who may be able to assist in this past due amount they were claiming was open. A simple phone call and discussion over the ledger and a comparison with cashed checks would seem to take only a few minutes.
However, I am still awaiting such a call and the chance to clear up any misapplied payments.
The purpose of this review is not to say Heritage Property Management will or will not provide the service(s) they claim to, my reason for this review is to let others know of the lack of engagement this company does for something you would believe would be important, i.e. paying them. While being placed on hold many times in the past two weeks awaiting talking to a human that could problem solve, I thought it ironic that their hold music continuously touted "customer service is our #1 priority"

UPDATE 9/11/19
-I did receive an email from the property manager Sheron Moshell, and I am hopeful together we can resolve this.

UPDATE 9/19/19
I spoke with Sheron, a live person, and she was friendly and helpful. So I'm hoping now that the human element and communication has been established, that they will prove what their website claims:

"Our staff provides the highest quality customer service available through innovation, technology, speedy response times and efficient problem solving. Learn more about our departments and programs specifically designed with you in mind."

UPDATE 09/25/19 I have spent easily 10+ hours trying to resolve a disputed balance forwarded by the previous owner from 2015. I have provided a closing statement and a cleared check showing the previous debt was accounted for in the closing. Yet I am being told that "hopefully I will pay them by month end"