Mike D

Review of Carpenters Solicitors

Now amended my review to lowest rating possible: C...

Now amended my review to lowest rating possible: Carpenters handled my claim for injury following a road accident that was not my fault and the original claim was rejected and lower value was suggested.

In the end, the higher figure was actually paid by the other party but Carpenters paid me the lower sum and suddenly came up with additional costs (pure coincidence!) and have retained the difference - in their favour! This has resulted in the fees being far far higher than the 25% agreed - in fact 43%!

Even their settlement letter stated the higher value but the lower amount was paid to my bank. When I queried this, they tried to refute and gave me these new costs that don't stack up and refused to cooperate and have now alienated me.

I am therefore referring this matter as a formal complaint to the Law Society and will bring this to the attention of my own insurer, so that they do not get future referrals as I feel this is unethical and dishonest conduct for a gain against their client.

Truly disappointed over this and to have been taken advantage of and I therefore cannot recommend this firm to anyone.