The Waldorf is a large, popular, well situated hot...

The Waldorf is a large, popular, well situated hotel in the centre of London s theatre district.
It s not perfect but if you approach understanding its issues you can have a good stay.
By far the most striking aspect of the hotel is that it s very busy, thanks to Hilton branding, but unfortunately understaffed. This was evident on multiple aspects which I will cover.
Check in is efficient however being an older building you can t rely on room pictures when booking. I saw 3 different rooms all of the same grade executive king . Each room had different size, layout and aesthetic. If you have particular needs ie roll away bed or space for interviews (my needs) then it s best to address this early, before booking.
Status is unlikely to result in upgrade as the rooms are just booked out.
Diamond status does afford access to the executive lounge but again this place is swarmed at peak times: breakfast and evening drinks. Often there is no seating and the food runs out. One is the main factors to this problem is that the lounge is understaffed, undercatered, and swamped with the fact that Diamond is not nearly as exclusive as you d imagine.
Solutions: Evening drinks? Arrive early and steak out your territory. Aim for breakfast downstairs. It s the same food and it doesn t run out!
(Sausages, eggs, bacon, cold cuts fruit and pastries- standard breakfast really)
Rooms are functional, clean and bigger than many of the similar offerings in London. Cleaning was patchy. Again understaffed so guest rooms are not as high a priority as cleaning rooms for incoming guests. Latest our room was cleaned was about 7pm and one day, not at all.
Standard tea and coffee but of no milk. Really Britain, really?
Pleasant toiletries. Standard messages to save the earth with concurrent overpacking of soap in cardboard and plastic.
The aircon was hit and miss. It was not coping with the summer heat.
If you have disability please let the hotel know before you arrive. The hallways are long and there are stairs everywhere. Luggage must be hand carried as there are not ramps for carts. If you are in a wheelchair you may struggle with many aspects of the hotel however they do have chair lifts and will do all they can to allow access.
Pricing was good for a longer stay. For a shorter stay I would have probably considered a different hotel however location is excellent. Plenty of food, entertainment, shopping and transport makes this a great base camp.
It comes down to how much time you ll be in the hotel and what you expect from a hotel.
Tip of the hat to the staff who have been amazing, friendly and helpful even when dealing with frustrate guests. Solid 4 star hotel.