I ordered 12 customized vests for my company throu...

I ordered 12 customized vests for my company through Pinnacle. I have used them before for my promotional needs but this time the experience was frustrating.

First, I have created an order during the cyber week and there was a %20 special discount was applied for it. When I do the checkout after a week the discount was still there. After the ordering process through the website was done, an actual person from the company contacted us for design confirmation and etc. so we agreed on the design. She send me another quote for the job which was different than the quote that I had through the website. ( There was no %20 discount at all which I checked out with ) We have discussed about that with that lady and she end up applying that discount after many conversation sessions. In the end I said okay that is it, we placed the order and paid for it. After a day or two she again contacted me for another issue, she said that the logo that I uploaded to be embroidered to the back side of the vests is way too big. She said they are liable to do 8,000 stitches but my logo requires to have 20,000 stitches so she said we either go with printed style or pay an extra money to make it as we asked. ( I don't understand why there was not any information about this in the website and how come she accepted that same logo when I was ordering.) I told her that is not acceptable and she can't just add an extra money after the ordering process was done, she didn't care and said I can cancel it or pay more to get what I want. I needed these items for a special event so I end up paying the requested extra money. ( In the end it cost me even more than the initial non-discounted price )

Anyway, they have delivered the goods in a timely manner with a perfect embroidery on the both sides, but this time the vests zippers was upside down ( Is there anybody out there has seen an upside down zippers anywhere in the world unless its a production mistake ? ) When I contact to her about that issue her solution was very simple ' This is the way that the garment is manufactured. The pockets still function in the same exact manner - you just have to pull the zipper down instead of up.'

Thanks for being helpful (!) I gave two stars only for my previous order. Because the recent order worth 0.