James Eagar

Review of Scottsdale Insurance Company

Honestly, they were pretty awful to deal with. We ...

Honestly, they were pretty awful to deal with. We started a gym in 2018. They charged us $27,000/year for liability premiums.

At the end of year 1 they performed an audit to see if we "owed" them more money. We actually were about 75% below our estimated revenues. Even though the contract stipulates that we would be returned excess premium payments, they made sure to include a clause that says that we would actually owe 100% premium minimum. This made the reimbursement stipulation moot.

Sadly we didn't discover this until the end of year two when we realized they owed us potentially $25,000 in returned premiums over a two year period. Fortunately, we were able to switch to a better company that provided higher coverage limits for just $11,000/year.

Oh, and they also added a clause that said they could charge us double premiums if we refused the audit. So we got audited twice to show they owed us money, but they don't have to pay because they added 1 line in a 120+ page contract.