Every time I have called over to their office, the...

Every time I have called over to their office, the first time (every time) I get hung up on. Then there have been several times that I have talked to people and they have been very rude and inconsiderate. I get that working with low income families may not be exactly desirable in career choices but not everyone is trying to get over on the system and if i'm kind and respectful then it is only fair that the same treatment be given. Also, hanging up on people in need of assistance after waiting over 40 minutes to get to a live person is incredibly unprofessional and rude. Please work on your customer service training.