I purchased my stay at this hotel through a packag...

I purchased my stay at this hotel through a package on Southwest 5 months ago. I called numerous times prior to verify our stay wouldn't encounter any hiccups. Traveling with 2 small children of state can be nerve racking. We arrived about 3am on Sat morning to find there was no parking available, so we parked in a garage about a block down. The hotel charged $29 per night - this other garage was $16 but charged you per hour, so leaving and coming during the day got pricey as it didnt have in and out privileges! Hotel never had available parking the entire stay. The hotel is absolutely beautiful. We got an arch view room. I requested highest floor and got the 6th out of roughly 12 so that was disappointing. I had a reservatIon for a corner suite so I though the room would have more space - it was tiny for my family of 4. The second day we were at the zoo and I got a notification from my credit card company I had multiple charges from the Hyatt -(about $300 in separate charges) I panicked thinking someone was charging stuff to our room. So when I called tge front desk person said it was the hold and not to worry - I knew that wasnt it because the hold was also charged in addition - so I asked for manager. Then the woman who answered said they never got paid from Southwest so thwy used my card on file to charge room (first of all dont they do that on check out) Well Southwest paid that day so they said all I had to do was bring card to front desk and they can call bank and get it reversed. So I leave the zoo and rush back to the hotel. After an hour of dealing with the so called manager my husband started to get frustrated and then the real front desk manager came out. They admitted they were wrong and would fix it - but very disappointed in the customer service aspect. Our entire day into evening was ruined dealing with our credit card company. And the Front Desk Manager didnt even offer any type of compensation for the aggravation. In fact asked my husband to come back down the next day - which delayed our next day as well. I thought they were going to give him something and thats why but nope..she just wanted to make sure all was ok. Overall hotel, housekeeping staff, rooms very nice and worth every penny. Management - and front desk staff not so much. Beware booking through third parties and putting your charge card on file. They charge without you knowing. I wasted half a day and morning with this not to mention the added stress it caused - the hotel should of done something other than just fixing their mistake to begin with.