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Nicole Lourie

3 years ago

My stay was neither relaxing or enjoyable. After a...

My stay was neither relaxing or enjoyable. After arriving at 1pm my friends and I went to the pool to have a drink and lunch. The pizza was terrible. My friend went to the front desk to find out if our room was ready at 4pm (Check in time) and he was told it would not be ready until 7pm. I almost had a heart attack. We needed to leave at 7pm because we had concert tickets. I asked the guy at the front desk how 4 people were going to take showers and get ready with no room? We had to go to the spa to shower. I spent $300 on a hotel room so that I could shower at the spa. What a waste of money. I will never stay at your hotel again. Your front desk staff needs a lesson in manners and you need to hire more cleaning crew so you can have rooms ready on time.

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