Alisa Lakisic

Review of The St. Regis Atlanta

HORRIBLE , UNTRUSTING EXPERIENCE FROM THE WEDDING/...

HORRIBLE , UNTRUSTING EXPERIENCE FROM THE WEDDING/CATERING STAFF
UNETHICAL BUSINESS PRACTICES / BEWARE OF QUOTING STEEP DIFFERENCES IN PRICING
We were trying to book a wedding at St. Regis Atlanta, and I'm still at shock writing this. Originally we were going to hold a ceremony and reception at St. Regis Dana Point in California since most of our family is in that state, but have, at the end, decided to host it in Atlanta. And here it begins: we contact one person, Whitney, give her our dates and she says we normally charge $50-60K for our venue, however for those dates in November 2013 we can do it for $25K. My mom then calls and tries to further negotiate, and possibly close the deal, and another girl, Katrina quotes her at least $50K minimum requirement. My fiance then calls, tries to speak to the manager of catering, named Maryam, tries to explain the situation and what was quoted to us at 2 different times (since the difference between the two is steep) and she quickly transfers us back to Whitney. Whitney meets with us, and even though she remembers of speaking with us quotes us $35K minimum (even though we discussed $10K lower amount 2 days prior). Unbeliveable - the unprofessionalism is appaling!!
We will take our business, and November 2013 wedding elsewhere.
That all said, when we did try and talk to someone at St. Regis Dana Point, all the prices were upfront, Amanda Hardesty and her team quoted us 1 price the whole 6 times we communicated via email and phone. This by far, does not reflect the St. Regis as a company, but the unexperienced, immature team of women working at the Atlanta location. The trust has gone done to 0 after this ordeal with them, and we will not be booking any events at the Atlanta location.
I hope someone from the upper management reads this, I'm sure this is not the first time this has happened - how do you give 3 different quotes to the same people in 1 week of time?!