Booked a suite for the night before a wedding. We ...

Booked a suite for the night before a wedding. We called a few days prior to ensure we would have the opportunity to take wedding photos in the hotel, which we promised no hassle. Upon taking photos after getting ready, we were rudely (Jocey S.) told we were not allowed without written confirmation. There was no tact or explanation. This happened several times no matter where we were. We made our way to the front desk to rectify the issue, as had made the arrangements beforehand. We were told this was hotel policy and are not permitted to take photos outside our room. I explained that had we been properly informed by the hotels "wedding organizer" Lorraine, we would have selected a different hotel that would permit our day of photos. Kateryna (front staff, possible name error as she would not allow me to take down her name) would not follow up with their staff member for us, didn't care at all about the inconvenience, or the fact that an entire bridal party was dressed in a hotel with no option to take photos. I am appalled at the lack of customer service, especially from such a well known company. This was not a typical hotel weekend, it was a very special day that received no recognition, compensation, attempt to find a solution. I will not return, and I will ensure my friends and families avoid having their special days comprised the same way ours was.