The 'Queen' rooms only have Full beds. No water bo...

The 'Queen' rooms only have Full beds. No water bottles or tea/coffee in the rooms. Check in is at 3, but we got in at 11. We were told they would call us as soon as the rooms were ready but they didn't send we had to wait in a long line at 3pm just to collect keys. The check in staffer was rude to everyone - even those who only had questions "need to stand in line" for what 20mins? Nobody at the vacation desk for most of the time. No complimentary WiFi. Only one elevator operational on Saturday. Could go on and on.