Nice hotel, no problems with the room. Staff is no...

Nice hotel, no problems with the room. Staff is not polite or helpful. I left an item in my room when I checked out, my mistake, but when I called to inquire about it the staff could not be bothered to help me. 24 hours now without a call back. Another disappointment was I paid extra to have breakfast provided and had to ask for my vouchers because they had no idea. Breakfast was NOT worth the extra $19. The eggs were disgustingly runny and obviously powdered with water added. This breakfast was worse than the free breakfasts offered by other hotels, which surprises me because it is in an actual restaurant. So apparently if you eat off the menu you get decent food but if you pay for the buffet--not free--you get subpar cuisine. Not what I expected from this hotel.