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Bridal Shower

3 years ago

Do not take your wedding invitations to this locat...

Do not take your wedding invitations to this location. They advertise that they address your envelopes for you easily, just complete the excel spreadsheet. I thought this would simplify my daughter's invitation process. After they ran 12 invitation envelopes, they discovered that they can not do the job. They state that it was the linen on the envelopes. This coming from a professional printer, that should be able to print on linen. Now that they have used 12 envelopes that are a special order and size with already printed return address they can't do the job.
Why advertises that you can do invitation addressing if your machine cannot handle the job? When the order was taken, it was never mentioned that there was any possibility that they could not handle it. They paid for a partial cost of replacing the envelopes, which delays my whole process because I have to special order them again. They advised I may want to try labels, really? If I wanted labels, I could have done them myself. To add insult to injury, I asked for a box or envelope to put the remaining crisp clean envelopes in and while putting them in a box, the owner or manager "Brian" took the printed ones they had done out of the box, so I could not even show my daughter one envelope that had an issue so she could see the problem. Like I was going to use these horribly printed envelopes for something. The lady there Tricia threw my refund change on top of the envelopes. Showing no care that the envelopes needed to stay clean, Unbelievably horrible service. Yes, a small job, but don't advertise it, if you are not willing or able do it, STAY FAR AWAY!

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