It was comfortable but I was very disappointed wit...

It was comfortable but I was very disappointed with customer service. It was our anniversary and I had requested 4 months in advance, then 1 week in advance and even the day of to request champagne and rose pedals and chocolate covered strawberries and they did not deliver. It was suppose to be special to walk in to that and they did not do that. They then told me that they would do it around 6 or 7 pm when I went out to eat and they never stopped by. I am very disappointed with their service. When I called to try to get answers the lady at the front desk simply said Well we have over 400 people to take care of . Not the answer I expected. I like the comfort and cleanliness but I won t be staying there more than likely.