Newt Scott

Review of Moody Gardens Hotel, Spa and C...

Overall it was a good stay with a 2 day pass to Mo...

Overall it was a good stay with a 2 day pass to Moody Gardens. We went to eat at 8am and put most of our items in the car and did not check out. When we got back to the room at 9:30am the room had been cleaned and the remainder of the items we had in the room was gone ($100 worth of toys my son left). I went to the front desk to obtain the missing items and they called housekeeping but they could not find it. We had check back at noon and they said they could not find it.
Because of this I am giving this place a 1 star review.
I can understand if we had checked out and they cleaned the room but it was 9:30am and they had cleaned the room and we had not checked out (check out time is noon)!!!! No compensation or sorry, just write our name down and we'll call you. Never got a call back and I went back to the front desk at noon before having to leave and they said they could were not able to find it, again no sorry or compenstation for the lost items.