Isabelle Rose VOLERY

Review of Hard Rock Hotel

Dirty hotel. Room smelling bad. Dirty toilets. Hai...

Dirty hotel. Room smelling bad. Dirty toilets. Hair and hairs still lying in the beds. Badly kept room, dirty, stained, cleaning done in haste, by students. Entrance hall crowded with all kinds of suitcases, staff sitting on customers' suitcases.
Stupid staff, making the same room key mistake up to 10 times. Hotel under construction, not advertised on reference sites. The Cumberland is badly held, by an incompetent management visibly overwhelmed by problems. Unqualified staff, hired on a day-to-day basis, speaking only broken English, especially Italian housekeepers who neither speak English nor speak English, looking at you with their mouths open.
A change of Management becomes IMMINENT AND ESSENTIAL
Not to set foot in this hotel, which only has the name, it feels like a center for applicants.
THE MANAGEMENT OF THIS HOTEL MISSES CUSTOMERS.