Ally Ray

Review of The D Casino Hotel Las Vegas

I want to start off by saying that I did not stay ...

I want to start off by saying that I did not stay at the D involuntarily and was still charged. Long story short, I am 18 and moved to Las Vegas for school in June. My apartment was not yet ready so I had to make reservations at a hotel. When I arrived at the front desk, a receptionist after asking for my ID told me it is against policy for me to stay because of my age.
Three days later, I received a notification of a charge on my bank account from the D. When I called with questions, a man then responded with, "Yes, we charge your card even if you did not stay. It's in our policy." After speaking to 4 different people and having to explain that I did NOT canceled what actually happened, a higher authority apologized and corrected the mistake.

I am giving it one star because not only did I have to wait for two hours to be noticed and checked in but also after fixing the mistake, they charged my card THREE times! The first time I called them to resolve it, The second time, I filed a claim with my bank, and the third, I had to call the booking site.

There were three receptionists and only one was working. A couple complained of having to wait longer than I did because "their room was not ready".