Nancy Newton

Review of Metro Auto Group

I feel I have to share my experience yesterday 8/1...

I feel I have to share my experience yesterday 8/14/2018 around 5:51 615pm. I was ready to buy a car and I introduce myself to a very young salesperson. He was sucking on his lollipop the entire time. He never asked me for my name or asks the basic questions what is your budget? What type of car you like? What are you looking to buy? , Instead he was showing me what he likes still sucking on his lollipop, walking way ahead of me and not caring about my needs. Then, after awhile he said oh what is your name? Seriously? , I told him my name he says OK .
The end of my search with Nissan was when I told him I was on a budget and I was looking to buy something from 15-16.5K, I didn t want big payments. He looks at me and tells me FOR THAT PRICE YOU CAN ALWAYS CHECK OUT THE HONDA S .Seriously? you are sending me to your competitor . I was in shocked about his entire approached during the short 15 mins I spend with this young guy.
Here is a piece of advice from one professional to the sales person who did not help me and he was more concern about sucking his LOLLIPOP and talking at the same time. Where is the level of professionalism?
1) Do not disrespect a client by sucking on a lollipop and talking at the same time
2) Don t show buyers what you like instead focus on what the buyer needs are
3) Most important address by name and ask the buyer names, make it personal
4) Do not send your customers to another dealer ship like Honda
5) Offer and talk about all the deals you are offering and all the good promotions. I did my homework before going to your dealer , I just was waiting for you to offer me all the rebates and promotions NISSAN has to offer
**** I do want to say as I was leaving a manager came out and he was nice and polite and very pleasant offering me to help with deals but I was upset already that I ended up leaving.
I DO NOT RECOMMENT THIS DEALERSHIP!!! AT ALL!! WITH SALES PEOPLE LIKE THAT WHY REALLY WASTE YOUR TIME
And yes!! Thank you to the sales person I m going to the Honda dealer today to get me my new car.