I really need help! I have made several attempts ...

I really need help! I have made several attempts to get my glasses. i have call, left many voice mails, but no will return my calls. I had vision screen at the Ben MASSELL Clinic on October 28th. I really need my glasses, i was told that they was sent two timws and return. I have given several ways for them to get to me, but no one will get in touch with me. This very upsetting to me. When I called the office the persons who answered seem not interested in my problem, just give me another number, which I left another voice mail. No call back. This is February 7th.I am diabetic this effecting my eye sight.I have been getting help from ASHLEY from the Ben Massell clinic to help me, she have tried to get them to call, but still no one has.