A beautiful hotel with great customer service and ...

A beautiful hotel with great customer service and good amenities. However, I won t rate it 5 stars because there wasn t water in the room, any robes, and we had to request a couple of items like soap and conditioner since it wasn t provided. This Isn t a cheap hotel, so we were obviously expecting all of this items to be in the room. Also, we ordered some drinks at the bar, and we were charged at time of check out, even though we paid with cash right before we left the bar. At the end it was taken care of, but obviously the bartender kept the money, and this demonstrates lack of organization.