Great airport hotel/unfriendly service: My first i...

Great airport hotel/unfriendly service: My first impression of the hotel was tainted because of a slightly rude front desk staff person who suddenly became allergic upon reading that I have a service dog. (My service dog is one of the hypoallergenic breeds and was seated away from the front desk with my husband, in her carrier, at the time.) The manager had to come and help because this person started to fall apart and couldn't even run my card correctly. I, too, suffer from a myriad of allergies and I didn't believe this girl. Luckily the manager was nice, the room was great, spacious and comfortable. Pros: Aveda products, comfy couch + bed. Cons: No bathtub, small TVs not plugged in. Restaurants were AMAZINGLY DELICIOUS. Room service was fast. No luggage cart to be found when we needed it the night before check out, but was there upon check out. Shuttle to airport was great, driver was a bit unfriendly... Until we tipped him well. Hotel is pretty turnkey for business stay, but staff could stand to be more welcoming and friendly. Had to call back to get my bill e-mailed to me, and that person was SUPER RUDE. Put me on hold for 10 minutes and when I finally called back he said it was because he "became busy with other things." Then he claimed that I had to wait for the audit to come out 48 hours after check out... But was able to e-mail it to me in the end when I asked for the night manager. Terrible customer service from everyone we encountered except for the second person who helped me at the front desk and the room service person.