I had an overall good experience with FutureTel. I...

I had an overall good experience with FutureTel. I called LG about the issues my phone was having and I was instructed to send it to FutureTel. I had only a few days left on my warranty, so I was worried it wouldn't be covered.

I sent my phone to them with a copy of my bill of sale and a written description of the issues I was having with the phone. I tried to be as specific as possible since I assumed it would help diagnose my issues.

I emailed FutureTel customer service after they had my phone for a couple days and a representative got back to me before the end of the day. She was helpful and told me approximately how long the repair would take.

I got my phone back after 10 business days and now it's working better than ever!