Corbin Levin

Review of The Roosevelt New Orleans, A W...

While we were sleeping. The hotel staff and staff ...

While we were sleeping. The hotel staff and staff of the valet company allowed our vehicle to remain in a location of known flooding during a flood warning with rain in the forecast. When we went to retrieve our car from the Roosevelt hired valet we were notified our car had been under water in the place they chose to park our vehicle. UNDER WATER! The valet company has tried to be help and been somewhat apologetic but the hotel staff was appallingly un caring of our situation that occurred while we were their guest. SO much for southern hospitality! Luckily we had insurance but still had to come out of pocket almost 7k to replace our vehicle. And while we waited in the hotel lobby trying to figure out how to get home to our children on mothers day the hotel reception staff didn't even offer us a cup of coffee let alone any apologies. We will never be staying at the Roosevelt New Orleans again.