Stayed at the hotel for 2 nights due to a couple o...

Stayed at the hotel for 2 nights due to a couple of meetings nearby. The hotel is old and not what you would expect from the group. Breakfast was ok.
The rating I am giving is mainly for the attitude of the staff that was very rude and unsupportive, when they charged my credit card for the full cost of the room even when the room was already paid for in advance. While pointing this out to them, I have never once got an apology, moreover the person at the front desk kept arguing I wasn't right, without even checking first. Even more so, it has been 3 financial days and I haven't recovered the money. They verbally confirmed they would refund it but this is yet to happen. Disappointing.