Very disappointed with the service recently! I hav...

Very disappointed with the service recently! I have had 2 iPhone 6's have software issues in the last 6 months. Recently had customer service tell me I'm out of luck and had to pay for a new phone. Talked with 5 people at customer support and all told me different prices for replacement/repairs. Ended up paying for a new phone because I need one for work and I was charged 3 times from apple. Got that organized then had to pay again and my bank account got frozen because of the constant charges coming from apple. Took 28 hours to fix that then finally paid and got my new phone 2 days later. Biggest hassle I have ever dealt with especially from apple. I own 13 apple products and am thinking about selling it all and switching companies after this.