Any time you have thousands of people checking int...

Any time you have thousands of people checking into a hotel, things happen. This is on top of every day Murphys' law coming into play. It is always about how they respond and what it takes to get things done. I had issues with being double authorized, with dead door locks and restaurant issues...

So how did it end up 5/5... It's the absolutely gracious and caring way they responded. They didn't just fix the issue but went above and beyond to ensure that an issue was "fixed" but that I felt it was "resolved". With that said, housekeeping was amazing, the room was immaculate.