Pharos EDM

Review of Lexus of Bellevue

Continues to be the worst Lexus experience in Wash...

Continues to be the worst Lexus experience in Washington. If you think you are going to get the same customer service as you do with the company of the same name 30 minutes north, you you be sorely mistaken.

I had two blue headlights which I thought were stock on my Lexus, they said I had the "expensive" bulbs so I had paid the $200+ to have it installed. When I got to my car I noticed that the bulb they installed was dark yellow. When I asked why they didn't ask if I wanted a matching bulb they said "well we don't carry that color of bulb, so we just installed what we have" I asked to speak to a manager and none were available. I was a little frustrated but I didnt do my homework, so I chucked it up as a loss.

Then I got an oil change, my VSC light was on and they said that it would be a $150 diagnostic fee to check out the problem. I asked if it was an easy fix if they would still charge the full $150, they said "we have no choice but to charge the full $150". So I called the dealership up north. They said "If you have a simple problem lie the gas cap not being fully screwed in (which can cause the VSC light to come on) we would only charge the time it took to diagnose the problem. When I brought this up to the Service department, he then completely changed his story and said they would do that as well.

I asked to speak with a manager and after 15 minutes the service engineer returned and once again, guess what? No manager was available. They gave me a card and said thee Service Manager, Piper Logg would give me a call the next day. Low and behold it has been over a week and I have yet to hear from a single person from Lexus of Bellevue.

Unfortunately this facility went all in on a beautiful building but has lost it's way in the customer service realm. I bought a Lexus because it is supposed to come with great customer service. This is not the place to find that. I will NEVER return to this place of business as their priorities have missed the mark by a mile.