Jennifer Martinez

Review of Concord Toyota

Very disappointed with the Service at this dealers...

Very disappointed with the Service at this dealership. I booked a 2:15 appointment for an oil change and they said it would take 2-3 hours. What s the purpose of an appointment? My car has a warranty that they assured me would cover most of everything but failed to mention the $160 diagnostic that they charge just to tell u what s wrong with the car. They should inform their customers about that rather than just say you ll be covered . They are all about sales over good customer service.