I always leave the pension and benefits side of th...

I always leave the pension and benefits side of this place with a sour feeling.. They are very snarky and short tempered with me, and I make a specific effort to speak calmly and respectfully. They are the gatekeepers to our union members' benefits, but act like we are a massive inconvenience when we go in to try and clarify what paperwork needs to be submitted and how, so we can actually recieve those benefits. I have never raised my voice there or over the phone and have always taken the "I'm sorry, thats my fault, how can I fix that for next time?" route if there's ever an issue. I still get a sharp and unpleasant answer. This kind of tempermental behavior does not represent our union community values, and it makes me sad that other hardworking, polite people have to be treated like that. The main front desk has always been good to me, and for that, this review got 3 stars. I love working for this union and supporting our trade members in all walks of service, but this hiccup is truly a problem, and something needs to change :(