This is my third Accord purchase. Great experience...

This is my third Accord purchase. Great experience every time.

Update: 4/30/2021 When I looked over my contract the following day, I saw that I had purchased an appearance protection plan offered by Portfolio Protection. It's a warranty for protecting the paint and interior fabric. I didn't recall the finance writer offering me that as an option to purchase. He did explain that the dealership had a program where they would take care of any damage to the interior fabric from stains from drinks etc, and the exterior paint from environmental mishaps, but never offered it as an option to buy or decline. They go over the contract paperwork with you and I declined the upgraded alarm feature they offered. I felt mislead about the purchase so I called the following morning and spoke to the finance department and told the gentleman that I had a question about the portfolio protection limited warranty plan, but he referred me to speak to a manager right away, and when I was transferred to a manager, I mentioned my question about the portfolio protection plan, and all of a sudden he couldn't hear me. He said "hello" then I said "hi, can you hear me now?" And continued to talk, but then he hung up on me. So I called right back and the reception knew it was me because she said that their phones act funny sometimes (she had prior knowledge that the manager hung up on me), so I asked to be transferred to a manager, and she said that he was walking around and took down my name and number so he can call me back, but 10 minutes later, the sales guy whom helped me the day prior, called me instead from his personal phone and knew I had a question about that plan. He explained that they have a company spray all their vehicles prior to selling them and that I would have that same charge on my other car purchase contracts. I looked on the 2018 and 2020 accord purchase contracts, and that protection warranty buy was not on those contracts. I'm very disappointed in the manager that pretended to have a bad connection and hung up on me, then made the receptionist aware of what happen so that he didn't have to take my call, and go over that policy I wasn't aware I was paying for. The experiences I've had purchasing vehicle's was very good until now. I'm disappointed for being mislead about the paint and interior protection warranty, and for being treated very disrespectful by that manager who pretended having a bad connection, and hung up on me, so that he wouldn't have to take my call. I didn't know Honda pushed those type of warranties on their customers. I guess I'm going to have to pay for that warranty that I'm never gonna use, but I will never give this dealership my business again. I was a lifelong customer, with 3 vehicles to show how committed I was to this dealership, and was planning a 4th lease/buy in the next 6 months, but I feel now that I cannot rely on, or trust management.

On the photos uploaded, you will see the statement that says that the customer does not have to purchase the warranty to get financed, or purchase a vehicle.