June Reynolds Review of Pointe Hilton Resort/Tapatio C...
This was the worst stay of my life. I paid 800.00 ...
This was the worst stay of my life. I paid 800.00 plus for a fake security guard to treat me like I broke into the resort. The toilet was clogged, the wet bar had a stench that was out of this world. They had to a treat it twice and the smell never went away. Security was rude said he received complaints that we where loud. We turned music off he came back saying we where still loud yet her could not hear us at the bottom of the stairs.I was so Upset I packing my food and left I felt harassed. When asked to talk to the manager I spoke to Brian- he assured me that he had not received any complaints and apologized, begged us to stay and told me he would no bill me for one night . I advised him I was leaving and would return tomorrow to pick up my belonging. He stated no problem if we did decide to stay or go there would be not charge. Returned to pick up my belonging Bryan gone home for day but had not advised day staff of the credit for one night. I asked what time he would be in and told them I would come back. Went back to talk to Bryan in person at 3pm he shared with me that his boss would not let him credit the room because we left out item there. I reminded him of our conversation and he agreed but said his boss over rode his decision. I told him that was not the agreement and it was not fair to me . because if that was the deciding factor we could have took our items with us. I disputed the charge called corporate never hear back.....The worst service no customer service, and they should honor the agreement that the manager made with me. I am a Hilton reward member Normally I stay at a Hilton property about twice a month. I will not stay at any of their properties EVER again.
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