Sherilyn Mesina

Review of Sheraton Macao Hotel - Cotai C...

This is the 3rd time with family and friends this ...

This is the 3rd time with family and friends this month that we've checked in and it's obviously been very good. The staycation package was something we needed from what's happening with the world. It has been rough, to some maybe even harder but you sure did delight some of us. It was already a give away for 880 patacas with 500 patacas daily food voucher, the Qube and Eiffel tickets and what's even great was the room upgrade, because why not, right? If it means making their patrons happy and the rooms are available anyway. That is customer satisfaction right there! What's even greater is the personalized touch the employees gave, the handwritten notes of thank you, gift, origami they folded.. even walking us from the lobby to the elevators. It was really something. Kudos, Sheraton Grand Macao. It's worth mentioning too, the names Joyce Jimenez, Shana, Rechell Ann, Fiona Lao, the ambassador, the staff at the pool and bar. Big thank you!